As far as the customer is concerned, the interface is the product.Jef RaskinCustomerProduct Share this
Our point of view is we will sell more if we help people make purchasing decisions.Jeff BezosCustomerInfluenceSales Share this
If you’re long-term oriented, customer interests and shareholder interests are aligned.Jeff BezosAlignmentCustomer Share this
All of management’s efforts for Kaizen boil down to two words: customer satisfaction.Masaaki ImaiCustomerSatisfaction Share this
Completely understand the customer by seeking an intense, complete and empathetic understanding.Michael J. SilversteinCustomerEmpathyUnderstanding Share this
The fundamental law of the market is: the customer is always right.Ludwig von MisesCustomerLawMarket Share this
The customer is the most important part of the production line.W. Edwards DemingCustomerImportanceProduction Share this
The customer invents nothing. New products and new services come from the producer.W. Edwards DemingCustomerInnovation Share this
If customer ignorance is a profit centre for you, you’re in trouble.Gary HamelCustomerEthicsProfit Share this
Unless you have 100% customer satisfaction, you must improve.Horst SchulzeCustomerImprovementSatisfaction Share this
If the customer loves you, the government will have to love you.Jack MaApprovalCustomerGovernment Share this
The Bottom Line: If people don’t LOVE our work, we will not be able to sell what we make.Jack WhiteCustomerQualitySales Share this
Good regulation should be conducive to business and to customer protection.Jamie DimonBusinessCustomerProtection Share this
The best feature of a product should really be the customer service.Jason FriedCustomerProductService Share this
Customers are ninjas now. They are stealthily evaluating you right under your nose.Jay BaerCustomerEvaluation Share this
If what we’re really trying to do is stop the spread of HIV, we need to think about the customer.Amy LockwoodAwarenessCustomerPrevention Share this
Anytime you’re tempted to upsell someone else, stop what you’re doing and upserve instead.Daniel H. PinkCustomerSalesService Share this
Your ‘brand’ is what your customers think of you, not what you think of you.Jon TafferCustomerIdentityPerception Share this
You have got to have discipline and focus – on the customer and how you run the business.Jim CantalupoCustomerDisciplineFocus Share this
Customer needs have an unsettling way of not staying satisfied for very long.Karl AlbrechtChangeCustomerSatisfaction Share this
When it comes to lead referral generation, the customer experience is it.John JantschCustomerExperience Share this
The role of a trainer or consultant is to empower the customer, not to make himself indispensableBertrand MeyerCustomerEmpowerment Share this
To get what you want, you have to deserve what you want. Charlie Munger Achievement Deserving Success
Lying is the only art form that the public sanctions and instinctively prefers to reality. Jean Cocteau Deception Perception Reality
Whatever the world condemns you for, make it your own. It is yourself. Jean Cocteau Identity Individuality Rebellion
The liabilities are always 100 percent good. It’s the assets you have to worry about. Charlie Munger Worry
It’s stupid the way people extrapolate the past — and not slightly stupid, but massively stupid. Charlie Munger Criticism Past Stupidity
