Completely understand the customer by seeking an intense, complete and empathetic understanding.Michael J. SilversteinCustomerEmpathyUnderstanding Share this
You can never go too far wrong by thinking like a customer who’s new to the business.Richard BransonCustomerEmpathyPerspective Share this
To get what you want, you have to deserve what you want. Charlie Munger Achievement Deserving Success
Lying is the only art form that the public sanctions and instinctively prefers to reality. Jean Cocteau Deception Perception Reality
Whatever the world condemns you for, make it your own. It is yourself. Jean Cocteau Identity Individuality Rebellion
The liabilities are always 100 percent good. It’s the assets you have to worry about. Charlie Munger Worry
It’s stupid the way people extrapolate the past — and not slightly stupid, but massively stupid. Charlie Munger Criticism Past Stupidity
